Delivery Returns
Delivery Options Overview
Our product prices include all airfreight charges, ensuring a seamless purchase experience. Customers are welcome to collect their products free of charge from our offices located at Club Chambers, Cnr Nelson Mandela & 3rd, upon arrival.
For those outside Harare, we offer a convenient courier delivery service at rates starting from $5. Additionally, home delivery options are available upon request; please inquire for further details.
Exchange or Return of Goods
The buyer has the right to exchange defective products for free within 14 days after purchase.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for an exchange
The product is not accepted back if at least one of the components is missing:
- full accessories or equipment;
- a receipt proving the fact of purchase in the Magnet online store
The product will be replaced in up to 7 working days
Our full terms and conditions can be found here
The product is not eligible for return or warranty if:
- Any accessories included in the package are missing.
- The product shows signs of wear, damage, or misuse caused by the user.
- The device has been opened, tampered with, or modified in any way.
- The serial number, IMEI, or warranty seals have been removed or altered.
- The product has suffered liquid damage or has been exposed to extreme conditions.
- Unauthorized repairs or servicing have been attempted on the device.
- The return period has passed
These conditions ensure fairness and product integrity for all customers.