FAQs
Questions? Here’s the best place to get a quick answer. If you still need help, get in touch with our friendly team at support@project1-tqj5nlxzw2.live-website.com or call 0330 321 40 40.
Selling Your Phone
You can use our website anytime (24hours) to get an instant cash offer and register the sale. Our office team/customer support are available during the office hours below.
Monday 9.00 – 5pm
Tuesday 9.00 – 5pm
Wednesday 9.00 – 5pm
Thursday 9.00 – 5pm
Friday 9.00 – 5pm
Saturday Closed
Sunday Closed
A pre-owned device (Huawei, Samsung, iPhone, Honor, Xiaomi, etc.) is one that is already owned by someone or available for purchase. At Techshop.co.zw, all used devices undergo a rigorous quality assessment to determine their condition. If the device is refurbished, it undergoes a refurbishment process to maintain its physical condition, including replacing the battery, ensuring you are satisfied with the product.
Techshop has a network of reputable partners across the UK. These partners offer a stable supply of high-quality used devices, ensuring a consistent supply. In addition, Techshop also operates a consumer device recycling business across the UK, ensuring a diverse and reliable source of products. All devices undergo rigorous testing and quality control before entering the market, providing customers with a reliable choice.
Card Payments: Visa and Mastercard credit cards are the most popular and trusted online payment methods around the world, including South Afric
✔ Debit Cards: Debit cards issued by Maestro and Visa Electron.
✔ Ecocash: Ecocah is an online account that allows buyers to use a credit line to pay online .
Product freight time differs depending on the product. This time is specified in the product description. Delays can also arise from ZIMRA customs clearance and complications during the freight process
Products can only be returned for free within 14 days of collection or delivery if they are defective. From day 14 – 28 products can be returned accompanied by a $10 transportation fee. From day 28 through 6 months, brand new products will be covered under warranty and are eligible for repair or maintenance only, with no returns or replacements accepted. Renewed products have a 30 day warranty and return window which run concurrently.
Sending your device(s)
We have 2 options available for you:
Option 1: Create a free Royal Mail shipping label from home which can be generated by clicking here which will take you to our section of the Royal Mail website. Schedule A Collection From Home/Workplace – Find Out More Here
Options 2: If you don’t have a printer at home , you have the option to download a QR code to your phone. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Take your parcel to the Post Office and simply show the QR code to a staff member at your local Post Office. They will scan the QR Code from your phone which will allow their Post Office system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office will not provide you the packaging.
Before sending your device(s) to us and to help speed up our processes, please do the following:
- Remove the SIM card
- Restore the phone to original factory settings (including the removal of all PIN codes and passcodes)
- Backup your personal information
- Wipe all data
- Include the original battery
- Deactivate your iCloud/Google account.
Please take every care when packaging your device. Ideally, you should post your device using the original manufacturer`s box. If you no longer have the original box, any suitable box will do. You can use additional bubble wrap/ tissue paper to cushion the device in the box. Post your device using our Royal Mail Label. Click the link below for a detailed device packaging guide : Packaging Guide – Ecofone™
You can drop your parcel off at any Post Office or Royal Mail Customer Service Points
We will email you as soon as we receive your device (s). Our freepost service should take 2-3 working days to be delivered to us. If we have not received your device within 15 working days then it may possibly be lost in the post. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit www.royalmail.com for more information.
We offer a Royal Mail postage Label that allows you to post up to 2 devices free of charge. If you are selling more than 2 devices, you are welcome to place multiple sales of 2 devices per sale.
It is your responsibility to make sure that your item(s) are fully secure when you ship them. If a package is received and looks to have been damaged due to mishandling, we return the package without opening it. However, if the box is secure and does not look as though anything happened during transit and the item inside was not secure, we will offer you an amount based off the condition we receive the device in.
Your Order
If you haven’t received an order confirmation or any other email correspondence from us, please check your junk or spam folder and add our address to your safe list: orders@project1-tqj5nlxzw2.live-website.com
Important information about your order will be sent by email so it is vital that you check your inbox regularly to keep up to date with the status of your order.
Alternatively, you can check your order status by logging into the website and clicking on ‘My Orders’.
Please log in the ‘My Account’ area of our website. Click on the ‘My Account’ option on the top tool bar of our website. You will be prompted to enter your Username and Password.Select the ‘Orders’ option to view an order summary. Please select an order to view order details.
Please log in the ‘My Account’ area of our website.
Select the ‘Edit Your Details’ option and change your details accordingly
Please log in the ‘My Account’ area of our website.
Select the ‘Change Password’ option and enter your new password.
Unfortunately it is not possible to change your username once an account has been created.
Your username, unless changed by you, is defaulted to your email address.
If you still have problems finding your username, please email us at hello@project1-tqj5nlxzw2.live-website.com
For security reasons your password is encrypted and cannot be seen by anyone but you.
Once received, we recommend that you log into the ‘My Account’ area of our website and reset the password to one of your choice.
Please select the ‘Lost your password?’ option on the login screen to have a new password emailed to you.
Still have questions?
Email us at support@project1-tqj5nlxzw2.live-website.com
Opening hours Monday – Friday 9am-5pm